Overview

Sustainability is no longer considered a regulatory burden for manufacturers. It’s a competitive differentiator. Advancements in smart technologies, such as the internet of things (IoT) and artificial intelligence (AI) are enabling environmentally friendly practices are helping manufacturers become less wasteful and more productive. Fortunately, the technologies that help manufacturers track their carbon footprint are the same as those that enable end-to-end visibility and help them build more resilient supply chains.

Key Learnings:

• More than half of large-size organizations and 38% of small to midsize firms will measure the success of their environmental programs by their ability to extend sustainability across the supply chain.
• Forty three percent of manufacturers believe that at least half of their customers will base their buying decisions on the sustainability of their products and services or their environmental reputation.
• Manufacturers plan to use more digital solutions to track and advance their environmental progress, with 18% selecting IoT as their second most important technology in the future for sustainable business practices.

Overview

The ISG Provider Lens reports are relied upon by enterprises seeking to make confident, data-backed decisions when selecting partners. The research combines independent analysis with real-world practitioner insights. Vetted against more than 25 global providers, Hitachi Digital Services earned a Leader position in all three of the current robotics services report categories:

• Consulting and Transformation: Guiding enterprises in defining and planning their robotics transformation strategy before engineering or deployment begins.
• Integration and Engineering: Designing, engineering and deploying industrial and commercial robotics systems.
• Managed Services and Robotics as a Service (RaaS): Operating and optimizing robotic systems after deployment, offering RaaS through on-demand or subscription models.

ISG is a global AI-centered technology research and advisory firm known for its proprietary market data and research designed to help clients maximize technology investment value. When validating Hitachi Digital Services’ achievement, ISG analysts cited various impactful differentiators. They range from deep domain credibility rooted in a “customer zero” strategy and IP-led consulting to a proven ability to deliver robotics services focused on uptime, safety and asset lifecycle accountability.

Per the report, Hitachi Digital Services stands apart by grounding robotics and physical AI in real-world, mission-critical operations—ensuring that strategy translates into systems that perform reliably at scale. Drawing on deep experience in industries like Rail and Energy, the company delivers solutions designed for long-term value, where reliability, safety and long-term performance matter most. This pragmatic, operations-first approach—combined with strong governance and a focus on resilience—enables organizations to confidently adopt advanced AI in complex industrial environments.