Shape the Future
of Energy Delivery,
Together

Energy is at a turning point. While fossil fuels still underpin global demand, electrification and renewables are reshaping the future. For utilities, this creates a dual mandate: maintain reliable, affordable service today while modernizing operations for a cleaner, more flexible energy system.

Hitachi Digital Services leverages over a century of Hitachi Limited engineering expertise combined with advanced digital intelligence to help utilities and energy providers connect physical infrastructure, operational data, and digital platforms – improving service reliability, asset performance, and resilience across regulated environments.

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Shape the Future of Energy Delivery, Together
Challenge & Opportunity

Connect Complexity. Capture Opportunity.

Utility leaders must balance cost, sustainability, and supply security – while modernizing legacy systems, meeting compliance mandates, and integrating new energy sources. For utilities in particular, aging infrastructure, workforce constraints, extreme weather, and rising customer expectations increase pressure on daily operations.

From upstream platforms to grid and field operations, our solutions harness cloud, AI, IT/OT integration, and intelligent infrastructure to improve operational visibility, outage response, asset health, and regulatory confidence across utility environments.

Solution
Digital Solutions Across The Energy Lifecycle
Hitachi Digital Services delivers end-to-end digital modernization across the Energy & Utilities value chain.

Intelligent Grid & Operations Modernization

Modernize transmission and distribution without disruption. We integrate grid intelligence, asset platforms, cloud, and IT/OT systems to improve reliability, extend asset life, strengthen compliance, and enable predictive, data-driven utility operations.

Intelligent Grid & Operations Modernization
  • Grid Optimization & Intelligence
    Predict failures, reduce downtime, extend asset life and safety – support utility reliability with integrated enterprise asset management, asset performance management and field service management (EAM, APM, FSM), and predictive analytics.
  • Enterprise Modernization & Cloud Integration
    Unify systems and scale securely with cloud, data integration, and ERP connectivity. Bridge OT and IT to streamline utility operations, reporting, and compliance.
  • Smart Infrastructure Monitoring - SSVI
    Our Smart Space & Video Intelligence (SSVI) solutions combine video analytics and IoT sensors to support monitoring, inspections, safety, and AI-driven predictive maintenance across substations and field assets.

Connected Field, Renewable & Cloud Transformation

Accelerate performance across field service, renewables integration, and cloud governance. We help utilities improve workforce safety, balance distributed energy resources, control cloud complexity, and operate confidently in regulated environments.

Connected Field, Renewable & Cloud Transformation
  • Smart Field Service & Video Analytics
    Improve safety and productivity with mobile tools and AI-powered inspection – reducing truck rolls, improving first-time fix rates, and supporting regulatory standards.
  • Renewables Integration
    Accelerate clean energy adoption with intelligent control and load balancing. Support DER, virtual power plants (VPP), and real-time demand response while enhancing grid stability and utility service continuity.
  • Cloud Management & FinOps
    Control cloud cost and complexity with hybrid governance, supporting regulated utility environments and long-term asset planning.

A Data Foundation for Next-Generation Smart Metering

Hitachi MDMS provides a flexible microservices-based, cloud-native and AI-ready foundation for high-volume meter data processing, helping utilities improve operational resilience, scale smart metering programs and adapt to changing regulatory and business requirements. Our MDMS is proven at scale in Japan and beyond.

A Data Foundation for Next-Generation Smart Metering
  • Scale Smart Meter Operations
    Hitachi’s flexible, high-speed processing architecture ingests, validates, stores and processes data from millions of meters using a distributed architecture designed for high-throughput smart-meter environments.
  • Connect Data Across the Utility
    Integrate MDMS with HES, CIS, ADMS, DRMS, and other utility platforms using modular microservices, open APIs and flexible integration options.
  • Improve Meter Data Quality and Control
    Support advanced meter data validation, estimation and editing (VEE) of meter data while giving operators greater visibility into anomalies, corrections, audit trails and meter events.
  • Simplify Operations with AI
    Use agentic AI to support exception analysis, data correction, audit traceability, and on-demand operational assistance, helping teams resolve issues faster.
  • Create a Foundation for Smart Meter Data Monetization
    Transform trusted, high-quality meter data into a foundation for advanced analytics, AI, customer insights, revenue protection and new data-driven business opportunities with our Smart Meter Data Monetization Solution.
Explore Hitachi’s Meter Data Management System

Turn Smart Meter Data into Measurable Business Value

Go beyond meter data management to uncover new operational, customer and revenue opportunities. Hitachi’s Smart Meter Data Monetization Solution combines advanced analytics, agentic AI and utility domain expertise to transform high-resolution smart-meter data into actionable intelligence and scalable business use cases.

Turn Smart Meter Data into Measurable Business Value
  • Unlock New Value from Smart Meter Data
    Access a roadmap of 50+ business capabilities spanning customer profiling, demand-side management, revenue protection, predictive maintenance and other data-driven utility use cases.
  • Protect Revenue and Detect Energy Theft
    Apply smart-meter event analytics and configurable business rules to identify potential electricity theft and tampering, reduce revenue leakage and improve operational responsiveness.
  • Improve Customer Engagement
    Deliver personalized energy insights, helping customers and power utilities better understand, manage and optimize consumption while supporting more responsive utility services.
  • Accelerate Insights with Agentic AI
    Enable users to query smart-meter datasets using GenAI-powered tools that surface energy insights, support customer-service and outage use cases, and simplify data exploration.
Explore Smart Meter Data Monetization
Customer Story

Evergy’s Touchless Substation Solution

Intelligent infrastructure monitoring helps modernize substation operations, reduce opex, and strengthen asset visibility.

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Evergy’s Touchless Substation Solution
Customer Story

Predictive Analytics at Ameren Increase Substation Reliability

Predictive asset analytics enhances reliability with earlier insight into performance risk.

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Predictive Analytics at Ameren Increase Substation Reliability

Insights that Fuel Transformation

From digital twins to agentic AI, explore how we’re shaping the future of energy.

Powering Intelligence: How AI and Electrification are Reinventing Each Other Insights

Powering Intelligence: How AI and Electrification are Reinventing Each Other

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Hitachi Digital Services: Will AI Impact the Energy Sector?

Hitachi Digital Services: Will AI Impact the Energy Sector?

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Overseeing Critical Infrastructure with Video Analytics Insights

Overseeing Critical Infrastructure with Video Analytics

How AI-driven video monitoring reduces outages and enhances security.

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How We Work

Build, Integrate, Run – with Purpose

We partner across the energy lifecycle with end-to-end digital execution.

Advisory
Services

Strategy, roadmaps, and business case definition, change management services

Transformation Programs

Grid modernization, renewables, upstream data

Implementation

ERP, AI/ML, analytics, and cloud modernization

Managed
Services

SRE-led support and automation

Ongoing
Support

Enhancement, adoption, training

We Deliver Outcomes, Not Just Integration
Why Hitachi Digital Services

We Deliver Outcomes, Not Just Integration

Hitachi has partnered with utilities for ~130 years from generation to transmission and distribution. Today, more than three billion people rely on Hitachi technologies to reliably power their daily lives

  • Deep Digital Capability: Expertise in IT-OT, cloud, AI, and cybersecurity.
  • Trusted Grid Partner: Hitachi Energy supports 50% of top 250 global electric utilities.
  • Transmission and distribution service leader: Installed base across 190+ countries.
  • Rated 'Market Leader' and 'Innovator' by ISG, HFS and Avasant in the Power & Utilities, Energy & Utilities and Utilities sectors
Our Experts Our Experts
Our Experts
Rajesh Devnani
Rajesh Devnani
Vice President, Energy and Utilities
LinkedIn
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Energy & Resources | Power & Utilities

FAQ

We support electric, gas, water, and multi-utilities across transmission, distribution, field operations, and customer service environments. Our solutions are designed for regulated, mission-critical utility operations, helping operators maintain reliability, safety, and compliance while modernizing infrastructure and service delivery.

We bridge Operational Technology (OT) and Information Technology (IT) by working closely across the Hitachi ecosystem – including Hitachi Energy, Hitachi Vantara, GlobalLogic, and Method. This allows us to unify grid systems, asset platforms, software, and data infrastructure, enabling utilities to modernize operations while systems remain live and compliant.

Our utility portfolio spans cloud, AI, industrial IoT, analytics, cybersecurity, and asset and field service platforms. These technologies support:
  • Predictive maintenance and outage prevention
  • Digital twins for utility assets and networks
  • Intelligent inspection and condition monitoring
  • Workforce productivity and safety
  • Regulatory reporting and compliance
All capabilities are integrated through secure, scalable architectures designed for utility operations.

Lumada is Hitachi’s digital platform for integrating IT, OT, AI, and edge–cloud data across complex utility systems. In utilities, Lumada powers:
  • Enterprise Asset Management (EAM)
  • Asset Performance Management (APM)
  • Field Service Management (FSM)
  • Predictive analytics and outage prevention
It enables utilities to improve uptime, safety, and lifecycle value while maintaining regulatory and operational control.

Smart Spaces and Video Intelligence (SSVI) applies AI-driven video, thermal, and sensor analytics to monitor substations, transmission and distribution assets, and critical infrastructure. For utilities, SSVI enables:
  • Early detection of asset defects and hazards
  • Remote inspections and reduced field exposure
  • Improved situational awareness and safety
  • Integration with APM, EAM, and FSM systems to trigger action

We help utilities integrate renewables without compromising grid stability or service continuity. This includes:
  • Grid modernization and operational intelligence
  • Support for DER, virtual power plants (VPPs), and demand response
  • Real-time balancing and predictive insights
  • Operational readiness for increased variability and decentralization
All solutions are designed to operate within regulated utility environments.

We support outage response and resilience through platforms such as the Critical Event Command Centre (CECC). CECC connects operational data, field teams, and customer communication systems to:
  • Improve response and restoration times
  • Coordinate teams during weather or grid events
  • Enhance transparency and customer trust
  • Support post-event reporting and compliance

Yes. We design and manage secure hybrid and multi-cloud environments tailored to utility requirements, including data sovereignity, latency, and regulatory compliance. Our services cover migration, optimization, FinOps, and ongoing managed operations for utility platforms.

We use operate-while-modernizing approaches, including phased migrations, modular architectures, and parallel operations. This allows utilities to modernize digital platforms and asset systems without compromising reliability, safety, or customer service.

Hitachi MDMS helps utilities ingest, validate, store and process data from millions of smart meters, turning high-volume meter data into reliable operational intelligence. Its scalable, cloud-native architecture integrates with systems such as HES, CIS, ADMS and DRMS, helping utilities improve resilience, streamline smart-meter operations and adapt to evolving data volumes and regulatory requirements.

Hitachi’s Smart Meter Data Monetization Solution uses advanced analytics and agentic AI to turn smart meter data into actionable business insights. Utilities can apply these insights to improve customer engagement, accelerate outage response, detect energy theft and protect revenue, target demand-response programs, and identify new opportunities for operational efficiency and monetization.