Build Intelligent
Retail Now

Whether you’re selling food, flooring, or fashion, margins are tight, and customer expectations are rising. We help retailers transform and modernize operations end to end – unifying data, automating at scale, and personalizing every interaction to reduce friction, improve profitability, and build lasting loyalty.

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Build Intelligent Retail Now
Challenge & Opportunity

One Brand. Many Challenges

Retailers face complex pressures: fractured tech stacks, rising energy costs, legacy retail ERP systems, customer demands for seamless omnichannel retail experiences, and the need for transparency from supply chain to shelf. It’s not just about keeping up; it’s about moving first.

We help you cut waste, drive loyalty, and simplify operations through retail data integration, cloud modernization, AI-driven insight, and engineered reliability.

Solution
Smarter systems. Happier customers. Lower cost.
Modern retail demands connected experiences and operational precision. We integrate data, AI, cloud, and IoT across stores, supply chains, and digital channels—helping retailers increase revenue, reduce waste, and operate with engineered reliability at scale.

Personalize Every Touchpoint. Grow Loyalty Everywhere.

Deliver seamless, personalized retail journeys across store, mobile, and ecommerce. We unify customer, commerce, and inventory data to increase conversion, loyalty, and lifetime value.

Personalize Every Touchpoint. Grow Loyalty Everywhere.
  • AI Personalization
    Generative AI powers real-time personalization, offers, and messaging
  • Unified Commerce
    Integrated POS, loyalty, ecommerce, and inventory platforms
  • Connected Data
    Unified customer data enables consistent omnichannel retail experiences

See More. Lose Less. Protect Your Margins.

Gain end-to-end visibility from distribution center to shelf. We combine IoT, AI, and analytics to reduce shrinkage, improve stock accuracy, and protect margin.

See More. Lose Less. Protect Your Margins.
  • Inventory Transparency
    IoT sensors and data platforms provide real-time inventory transparency
  • Shrink Detection
    AI-driven video analytics accelerate shrinkage detection and response
  • Performance Tracking
    Retail master data and BI enable accurate waste and productivity tracking

Keep Deliveries Moving and Costs Under Control

Keep retail logistics moving while controlling cost and downtime. AI-driven diagnostics and analytics improve fleet reliability and operational efficiency.

Keep Deliveries Moving and Costs Under Control
  • Predictive Maintenance
    AI-enabled predictive maintenance reduces breakdowns and unplanned disruption
  • Guided Repair
    AI-driven guided repairs and visual inspection improve accuracy and speed
  • Fleet Analytics
    Fleet performance analytics optimize utilization, fuel efficiency, and total cost

Run Smarter Stores with Lower Energy Waste

Optimize store performance without compromising customer experience. Connected IoT and analytics reduce energy use, improve safety, and support sustainability goals.

Run Smarter Stores with Lower Energy Waste
  • IoT Orchestration
    IoT orchestration across HVAC, lighting, kitchens, and back-of-house systems
  • Video Insights
    Video analytics improve shrinkage control and workforce allocation
  • Energy Reporting
    Estate-wide energy reporting aligned to CSRD and ESG targets

Transform Core Platforms and Drive Performance

Modernize legacy retail ERP systems to improve agility, scalability, and uptime. We deliver cloud-first platforms built for resilience and always-on performance.

Transform Core Platforms and Drive Performance
  • Cloud Modernization
    Cloud-first modernization, API integration, and modular platform design
  • Master Data
    Master data management at scale for product, customer, and supplier accuracy
  • Always-On Reliability
    Always-on reliability through SRE-led operations and Hitachi HARC managed services

Additional Solutions

Cloud, ERP, and Data

Modernize core retail platforms and unify data to improve insight, agility, and decision-making.

IoT & OT Integration

Connect stores, distribution, and logistics for real-time visibility across the retail supply chain.

Agentic AI & Automation

Scale intelligent retail experiences and automate operations to free up store and back-office teams.

Smart Spaces and Energy Management

Optimize store estates to reduce energy costs, waste, and emissions without disrupting the customer experience.

Hitachi Application Reliability Centre for AI (HARC for AI) & Site Reliability Engineering (SRE) Operations

Ensure 24/7 reliability for mission-critical retail platforms, from POS to supply chain systems.

Customer Story

McDonald’s Omnichannel Customer Experience

Method, our product design agency, reimagined McDonald’s global digital customer experience.

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McDonald’s Omnichannel Customer Experience
Customer Story

End-to-end Transformation for Mitchells & Butlers

16-year collaboration delivering product engineering, data integration and 24/7 support across 1,700+ locations.

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End-to-end Transformation for Mitchells & Butlers
Customer Story

Global Data Unification for Customer Insights Provider

Unifying data and insights across 40M+ guests at a global luxury retail destination.

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Global Data Unification for Customer Insights Provider
Customer Story

Keeping 100,000+ Penske Trucks on the Road

AI-guided repair and predictive maintenance saves $18m annually. Watch the video.

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Keeping 100,000+ Penske Trucks on the Road
Customer Story

Wolseley Enhances Supply Chain with Oracle

Streamlining supply and forecasting for UK plumbing, heating, and cooling specialist.

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Wolseley Enhances Supply Chain with Oracle
Customer Story

Wiggle Wins Globally with Oracle Cloud

Modern, digital ERP solution for global sports retailer’s supports growth.

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Wiggle Wins Globally with Oracle Cloud
Customer Story

Building the Future of Finance at Travis Perkins

Supporting transformation with Oracle Fusion Cloud.

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Building the Future of Finance at Travis Perkins
Digital Product and Data Engineering Insights

Digital Product and Data Engineering

Accelerating consumer insights for you: a faster cost-effective route to genuine business value.

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How to Lead the AI Revolution in Your Industry Insights

How to Lead the AI Revolution in Your Industry

The future of GenAI solutions is now.

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How We Work

Built to Run, Not Just Launch

We guide you from transformation to 24/7 production.

Advisory
Services
Digital Engineering, Encompassing Web and Mobile
Integration, Data Engineering, and AI
Managed Services and SRE
Ongoing Support and Optimization
Sustainability
Services
Outcomes You Can Measure
Why Hitachi Digital Services

Outcomes You Can Measure

  • Increase in customer frequency and basket spend
  • Reduction in operational costs
  • Enhanced employee engagement
  • Energy savings across estates
  • Reduced shrinkage and downtime
  • Faster time to insight and action
Our Experts Our Experts
Our Experts
Mark Williams
Mark Williams
Head of Retail, CPG, Travel & Hospitality
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Santhosh Vijaykumar
Santhosh Vijaykumar
Retail, CPG and Hospitality
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Alex Kapanadze
Alex Kapanadze
Business Development
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Pablo Orvananos
Pablo Orvananos
Global Sustainability
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Partners

We work with leading cloud and commerce platforms. Our people bring deep retail experience and engineering precision.

Explore:

Consumer | CPG | Travel & Hospitality | Capabilities | Industries

FAQ

Retail digital transformation connects data, systems, and channels across stores, ecommerce, and supply chains. This enables retailers to reduce operational friction, improve inventory accuracy, personalize customer experiences, and respond faster to demand while lowering cost-to-serve.

AI and generative AI (GenAI) help retailers forecast demand, personalize offers, detect shrinkage, optimize pricing, and automate workflows. Agentic AI also supports store and back-office teams by reducing manual tasks and improving decision-making speed and accuracy.

Omnichannel retail unifies POS, ecommerce, mobile, loyalty, and inventory systems into a single experience. This ensures customers receive consistent service across channels while retailers gain better visibility, higher conversion rates, and improved loyalty through connected journeys.

Retailers reduce shrinkage by combining IoT sensors, video analytics, and AI-driven insights. These tools provide real-time visibility from distribution center to shelf, enabling faster root-cause analysis, improved loss prevention, and more accurate waste and productivity tracking.

Smart retail stores use IoT and analytics to monitor energy, equipment, queues, and occupancy. This helps retailers lower energy costs, reduce emissions, improve staff allocation, and meet sustainability and CSRD reporting requirements without disrupting the customer experience.

Hitachi Digital Services builds, integrates, and runs mission-critical retail platforms. With expertise in cloud, data, AI, IoT, ERP modernization, and Site Reliability Engineering, we help retailers achieve measurable outcomes—from reduced costs and downtime to faster insight and growth.