Salesforce,
Engineered to
Run the Business

Salesforce is evolving into a trusted, AI-powered system of record and system of action for customer relationships, data, and operations. Hitachi Digital Services helps enterprises design, build, and run Salesforce as a mission-critical platform – unifying customer data, embedding AI into real workflows, and operating the platform with engineering discipline and lifecycle accountability.

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Salesforce, Engineered to Run the Business
Challenge & Opportunity

From CRM to Intelligent Customer Platform

Salesforce promises a single, trusted view of the customer, with AI that helps teams act faster and smarter. In reality, many enterprises struggle with fragmented data, complex integrations, operational risk, and underused AI capabilities. The opportunity is to treat Salesforce as an engineered platform – governed, resilient, and continuously optimized to support growth, efficiency, and customer trust at scale.

Solution
Salesforce, Delivered End to End
Hitachi Digital Services delivers Salesforce across the full lifecycle – advisory through run. We provide lifecycle accountability across design, integration, AI enablement, and ongoing operations, so Salesforce becomes a reliable engine for customer engagement and business execution.

Define a Scalable, Future-Ready Salesforce Strategy

Design Salesforce for scale, governance, and long-term value. We assess CRM maturity, data readiness, and process alignment to define a clear strategy, roadmap, and environment model. Our advisory services ensure Salesforce investments support measurable business priorities while remaining secure, integrated, and adaptable as requirements evolve.

Define a Scalable, Future-Ready Salesforce Strategy
  • CRM maturity and current-state assessments
  • Salesforce strategy, roadmap, and environment planning
  • Business process advisory and end-to-end process mapping
  • Data readiness, governance, and platform alignment
  • Migration and consolidation assessments

Transform Customer and Revenue Operations End-to-End

Our Salesforce Transformation Services help you reimagine and modernize customer, revenue, and service operations – end-to-end. We leverage Sales Cloud, Service Cloud, Marketing Cloud (SFMC), Data Cloud, AI, Field Service, Contract Lifecycle Management (CLM), and Revenue Cloud to drive growth, efficiency, and customer loyalty.

Transform Customer and Revenue Operations End-to-End
  • Intelligent sales and revenue transformation
  • Next-generation customer service and field operations
  • Personalized, data-driven customer engagement
  • Data and platform modernization using MuleSoft, APIs and Data Cloud.
  • AI-powered decisioning and automation

Embed AI, Data, and Automation into Operations

Drive intelligent growth and operational efficiency with AI, data, and CRM. Operationalize Salesforce AI at scale by embedding Einstein, Agentforce, and Data Cloud capabilities directly into core business processes. Our approach prioritizes trusted data, responsible governance, and measurable impact, ensuring AI delivers real value where teams work every day.

Embed AI, Data, and Automation into Operations
  • Predictive revenue and service
  • Intelligence with AI-assisted workforce productivity
  • Intelligent process automation
  • Enterprise data readiness for AI
  • AI governance, guardrails, and model oversight

Ensure Performance, Stability, and Continuous Platform Evolution

We provide ongoing application management, release governance, monitoring, automation, and user support. Our managed services protect platform performance, reduce technical debt, keep Salesforce secure, and ensure the platform continues to evolve without disrupting business continuity.

Ensure Performance, Stability, and Continuous Platform Evolution
  • Application managed services and incident management
  • Release impact assessment, regression testing, and health checks
  • Performance optimization, and monitoring
  • Integration monitoring, automation, and continuous optimization
  • User enablement, knowledge harvesting, and documentation
Customer Story

Global Business Planning Company Revitalizes Salesforce

Enhanced sales and CRM with scalable Salesforce architecture delivers visibility and supports growth.

Read the Case Study
Global Business Planning Company Revitalizes Salesforce
Customer Story

Service Transformation For Global Automotive Leader

Modernizing customer service with Salesforce enhances end-to-end customer experience delivery.

Read the Success Story
Service Transformation For Global Automotive Leader

Salesforce Accelerates Service for Email Security and Management Provider

Scaling service delivery with Salesforce improves operational efficiency, responsiveness, and customer support.

Read the Success Story
Salesforce Accelerates Service for Email Security and Management Provider

Related Capabilities

Embrace enterprise application management – expert support from Hitachi Digital Services Insights

Embrace enterprise application management – expert support from Hitachi Digital Services

Learn more
Ranked Market Leader in HFS Research’s 2025 Legacy Application Modernization Services Report Insights

Ranked Market Leader in HFS Research’s 2025 Legacy Application Modernization Services Report

Read more
AI in the Enterprise Backbone – How a Unified AI Operating Layer Drives Advantage Insights

AI in the Enterprise Backbone – How a Unified AI Operating Layer Drives Advantage

AI is Rewrting ERP Transformation

Learn more Learn more: ERP AI-Readiness Assessment
How We Work

Built to Deliver. Structured to Scale.

Practical, accountable, lifecycle-led delivery.

Advisory & Professional Services
Support
Services
Managed
Services
Built for Platforms that Must Not Fail
Why Hitachi Digital Services

Built for Platforms that Must Not Fail

Engineering-led Salesforce delivery with accountability beyond go-live.

  • Global delivery team with 120+ consultants and certified specialists
  • Comprehensive services, from advisory through run and continuous optimization
  • AI embedded into workflows, with data quality and governance
  • Salesforce platform integrity and seamless integration
Our Experts Our Experts
Our Experts
Rajendra Damaraju
Rajendra Damaraju
Consulting & Delivery Management, Business Platforms
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FAQ

We treat Salesforce as a long-term enterprise platform, not a one-time implementation. Our Salesforce consulting services span advisory, transformation, and managed services, with accountability for platform health, performance, and continuous improvement. This approach supports Salesforce’s role as a single source of truth while ensuring reliability and governance in production environments.

Yes. Many clients engage us to stabilize and operate Salesforce environments that are already live. We provide health checks, release management, regression testing, integration monitoring, and continuous optimization to reduce risk, improve performance, and increase user adoption.

We enable Salesforce’s native AI capabilities – including Einstein, Copilot, Data Cloud, and GPT-based solutions – to support forecasting, service automation, analytics, and user productivity. AI is embedded into existing business processes rather than delivered as standalone tools.

Yes. We offer blended onshore and offshore delivery with 24x7 support, covering application management, incident resolution, release governance, automation, and ongoing platform optimization across regions.

Our teams support Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Field Service, CPQ, CLM, MuleSoft integrations, analytics, and custom Salesforce platform development.