Global SAP Excellence for a Leading Japanese Automotive Manufacturer

A leading Japanese automotive manufacturer, one of the world’s largest automotive producers, rolled out SAP to support its accounting and procurement functions. It needed needed a proactive partner to support its global SAP rollout.  

The company was managing a complex and diversified business landscape, with 33 entities across North America, Japan, and Asia Oceania. This made consistency and compliance across geographies a top priority.  Their goal was to unify SAP application services under a single provider, ensuring operational stability, service-level compliance, and consistent global execution.  

To succeed, the partner needed to provide not only day-to-day application operation and maintenance, but also a structured framework for long-term efficiency and reliability. 

Hitachi Digital Services delivered a flexible and optimized SAP operating model that could scale with business needs. Our approach combined technical depth, structured governance, and a culture of continuous innovation. By leveraging our HFusion methodology, we ensured consistent IT quality management and strict adherence to SLA, SLO, and SLC requirements.

Key solution elements included: 

• A flexible support model tailored to evolving business demands 

• Centralized structure and Center of Excellence for streamlined SAP operations 

• Proactive process improvements to enhance efficiency and resilience 

• End-to-end support for SAP Finance and Accounting and surrounding application landscape 

The partnership enabled the manufacturer to achieve seamless SAP operations across geographies with greater transparency and efficiency. Engagement flexibility was supported through an extended team model, ensuring coverage across global entities.

Benefits delivered included: 

• Access to Hitachi Digital Services’ deep SAP and non-SAP expertise, with streamlined support processes, ensured smooth operations and measurable improvements. 

• Greater transparency through a real-time quality dashboard and governance practices 

• Efficient SLA/SLO/SLC management via HFusion methodology, ensuring operational stability 

• Adoption of best practices drawn from Hitachi Digital Services’ global experience