Global Automotive Leader Accelerates SAP Transformation, ensures reliability

A leading global automotive manufacturer was in the midst of a multi-year rollout of SAP S/4HANA across facilities in North and South America. With some plants live since 2018 and others coming online each quarter, the business needed a partner to stabilize operations while supporting future deployments.  

Key requirements included on-site presence during hypercare, a flexible staffing model to handle peak demand, and a strong SAP champion to provide strategic vision and guidance on post-implementation developments 

Hitachi Digital Services established a blended model combining on-site expertise with a named offshore team, ensuring both close collaboration and scalable global support.

The team: 

• Delivered day-to-day production support and enhancement work without disrupting rollout teams. 

• Maintained ongoing, high-touch engagement from the national delivery lead to guide long-term SAP strategy. 

• Integrated closely with infrastructure, run management, and automated testing groups to ensure stability and efficiency. 

This model created the right balance of local responsiveness and global reach. 

The partnership delivered a unified support structure, seamless coverage, and long-term stability for SAP operations. Benefits included: 

• A single, coordinated team spanning AMS, infrastructure, and testing. 

• Cost flexibility through the blended onshore/offshore approach. 

• A long-term support model aligned with future release planning. 

• 24×7 critical-issue coverage via the Hitachi Digital Services ServiceDesk