A Fast-Growing Energy Efficiency Services Firm Streamlines IT for Scalable Growth

This client is a fast-growing, private equity-backed services firm in the utilities and energy efficiency sector. It helps regulated energy providers meet sustainability, compliance, and efficiency goals.

Rapid growth through organic expansion and acquisitions had created a highly customized Oracle Fusion Human Capital Management and Financials environment, fragmented systems across acquired entities, increased regulatory reporting pressure, and IT teams that were overloaded by day-to-day maintenance and issue resolution. 

Hitachi Digital Services implemented a comprehensive managed services model focused on automation, governance, and scalability. The model was designed to stabilize operations while creating room for new acquisitions and strategic transformation.  

The engagement applied an automation-first approach to repetitive work, eliminated unnecessary tasks, and triaged support tickets for resolution at lower-cost tiers. Hitachi Digital Services also revamped the application management services operating model and introduced a structured governance cadence to improve visibility, align IT with business priorities, and enable proactive issue management.  

The engagement helped the client optimize operations and build a more scalable IT foundation. By reducing operational burden and improving governance, IT leaders gained more capacity to support growth and transformation initiatives. 

• Optimized operational costs, freeing capital for innovation and growth. 

• Accelerated issue resolution, improving internal user satisfaction and productivity. 

• Scaled IT operations to support integration of new acquisitions. 

• Enabled IT leaders to shift focus from maintenance to transformation initiatives.