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Case Study

Global Automotive Leader Accelerates SAP Transformation, ensures reliability

Seamless SAP operations with strategic global managed services support
Challenge

A leading global automotive manufacturer wasΒ in the midst ofΒ a multi-year rollout of SAP S/4HANA across facilities in North and South America. With some plants live since 2018 and others coming online each quarter, the business needed a partner to stabilize operations while supporting future deployments.Β Β 

 

Key requirements included on-site presence duringΒ hypercare, a flexible staffing model to handle peak demand, and a strong SAP champion to provide strategic vision and guidance on post-implementation developmentsΒ 

Solution

Hitachi Digital ServicesΒ establishedΒ a blended model combining on-siteΒ expertiseΒ with a named offshore team, ensuring both close collaboration and scalable global support.

 

The team:Β 

  • Delivered day-to-day production support and enhancement work without disrupting rollout teams.Β 
  • Maintained ongoing, high-touch engagement from the national deliveryΒ leadΒ to guide long-term SAP strategy.Β 
  • Integrated closely with infrastructure, run management, and automated testing groups to ensure stability and efficiency.Β 

This model created the right balance of local responsiveness and global reach.Β 

Result

The partnership delivered a unified support structure, seamless coverage, and long-term stability for SAP operations. Benefits included:Β 

 

  • A single, coordinated team spanning AMS, infrastructure, and testing.Β 
  • Cost flexibility through the blended onshore/offshore approach.Β 
  • A long-term support model aligned with future release planning.Β 
  • 24×7 critical-issue coverage via the Hitachi Digital Services ServiceDeskΒ 
Key benefits include:

Unified support structure

24×7 critical issue coverage

Long-term support model