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Case Study

Global SAP Excellence for a Leading Japanese Automotive Manufacturer

Unifying global SAP operations across 33 entities to boost reliability and efficiency.
Challenge

A leading Japanese automotive manufacturer, one of the world’s largest automotive producers,Β rolled out SAP to support its accounting and procurement functions.Β It neededΒ needed a proactive partner to support its global SAP rollout.Β Β 

 

The company was managing a complex and diversified business landscape, with 33 entities across North America, Japan, and Asia Oceania.Β This madeΒ consistency and compliance across geographies a top priority.Β Β TheirΒ goal was to unify SAP application services under a single provider, ensuring operational stability, service-level compliance, and consistent global execution.Β Β 

 

To succeed, the partner needed to provide not only day-to-day application operation and maintenance, but also a structured framework for long-term efficiency and reliability.Β 

Solution

Hitachi Digital Services delivered a flexible and optimized SAP operating model that could scale with business needs. Our approach combined technical depth, structured governance, and a culture of continuous innovation. ByΒ leveragingΒ ourΒ HFusionΒ methodology, we ensured consistent IT quality management and strict adherence to SLA, SLO, and SLC requirements.

 

Key solution elements included:Β 

  • A flexible support model tailored to evolving business demandsΒ 
  • Centralized structure andΒ CenterΒ of Excellence for streamlined SAP operationsΒ 
  • Proactive process improvements to enhance efficiency and resilienceΒ 
  • End-to-end support for SAP Finance and Accounting and surrounding application landscapeΒ 

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Result

The partnership enabled the manufacturer to achieve seamless SAP operations across geographies with greater transparency and efficiency. Engagement flexibility was supported through an extended team model, ensuring coverage across global entities.

 

Benefits delivered included:Β 

  • Access to Hitachi Digital Services’ deep SAP and non-SAPΒ expertise,Β with streamlined support processes,Β ensured smooth operations and measurable improvements.Β 
  • Greater transparency throughΒ aΒ real-timeΒ quality dashboard and governance practicesΒ 
  • Efficient SLA/SLO/SLC managementΒ viaΒ HFusionΒ methodology,Β ensuring operational stabilityΒ 
  • Adoption of best practices drawn fromΒ Hitachi Digital Services’ global experienceΒ 

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Key benefits include:

Global SAP stability

SLA-driven quality

Transparent governance