Overview

Forrester interviewed IT executives that use EverFlex from Hitachi to quantify the value of Hitachi managed services from their experience. The report concludes that managed services help organizations make significant gains in meeting business-critical requirements for storage uptime, accessibility and responsiveness while reducing the burden organizations face in designing, deploying, maintaining, and operating their environments.

The analysis found benefits of $25.88 million over six years versus costs of $8.24 million, adding up to a net present value (NPV) of $17.64 million and an ROI of 214%.

Key benefits to the business include improved service levels with no unplanned downtime, reduced asset costs by shifting to a consumption-based model, reduced operational costs, and greater agility and flexibility to respond to business change. Within IT, staff valued becoming more strategic to the business, increased job satisfaction, and the collaborative partnership with Hitachi experts.

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Overview

The ISG Provider Lens reports are relied upon by enterprises seeking to make confident, data-backed decisions when selecting partners. The research combines independent analysis with real-world practitioner insights. Vetted against more than 25 global providers, Hitachi Digital Services earned a Leader position in all three of the current robotics services report categories:

• Consulting and Transformation: Guiding enterprises in defining and planning their robotics transformation strategy before engineering or deployment begins.
• Integration and Engineering: Designing, engineering and deploying industrial and commercial robotics systems.
• Managed Services and Robotics as a Service (RaaS): Operating and optimizing robotic systems after deployment, offering RaaS through on-demand or subscription models.

ISG is a global AI-centered technology research and advisory firm known for its proprietary market data and research designed to help clients maximize technology investment value. When validating Hitachi Digital Services’ achievement, ISG analysts cited various impactful differentiators. They range from deep domain credibility rooted in a “customer zero” strategy and IP-led consulting to a proven ability to deliver robotics services focused on uptime, safety and asset lifecycle accountability.

Per the report, Hitachi Digital Services stands apart by grounding robotics and physical AI in real-world, mission-critical operations—ensuring that strategy translates into systems that perform reliably at scale. Drawing on deep experience in industries like Rail and Energy, the company delivers solutions designed for long-term value, where reliability, safety and long-term performance matter most. This pragmatic, operations-first approach—combined with strong governance and a focus on resilience—enables organizations to confidently adopt advanced AI in complex industrial environments.