Engineering the
Future of Insurance
through Cloud, Data,
AI and IoT
Insurance is being rewritten in real time – driven by rising customer demands, shifting risks, and fast-moving technology. At the same time, massive data growth is inflating costs, draining efficiency, and stalling AI adoption. We help insurers modernize, automate, and scale with confidence through cloud, data, enterprise applications, AI, and IoT – streamlining management, ensuring compliance, and powering data-driven, AI-ready insurance.
Power Up. Build Resilience. Shape What’sNext.
Outdated platforms, manual processes, fragmented data and growing data volumes, slow insurers down when the market demands speed. Add tightening regulations and rising customer expectations, and transformation becomes critical.
From connected claims to predictive underwriting, intelligent automation, GenAI/Agentic AI, and real-time data are reshaping how insurers engage, operate, and grow. Hitachi Digital Services gives you the power to lead with data, innovate with AI, and accelerate with cloud, delivering a scalable and agile operating landscape with governance built in for regulated environments.
Break Free from Legacy Constraints
Modernise core systems and streamline outdated processes. We replace rigid, high-cost legacy tech with agile, scalable solutions – reducing time to market and enabling innovation.
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Cloud Modernization
Migrate, modernize, and scale legacy systems -
Application Engineering
Transform core operations like claims, underwriting, and billing
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Managed Services
Reduce downtime, operational cost, and complexity
Run lean. Operate smart.
From underwriting to claims, we digitize and automate workflows to improve speed, accuracy, and customer experience. Let us help you simplify operations, lower costs, and unlock efficiency.
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AI & Automation
Accelerate claims and policy administration with smarter workflows -
Connected Insurance
Use IoT to enable connected insurance models with real-time insights
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Data Engineering
Improve operational efficiency with trusted, governed operational data
Accelerate Innovation. Reduce Complexity.
With Insurtech as a Service, we help insurers simplify complexity, cut policy costs, and accelerate innovation. Delivered as a managed service, we pre-integrate best-in-class platforms with Hitachi frameworks for a 360° customer view, streamlined operations, and embedded compliance from day one.
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Subscription Platforms
Cloud-first, subscription-based platforms and configurable systems that cut CAPEX and scale with your needs -
360° Customer Intelligence
Integrated data and analytics for real-time insights that boost engagement and personalization
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Embedded Compliance
Built-in compliance and secure automation to streamline operations and reduce risk
Turn Data into Advantage
Use your data to make faster, smarter decisions. Our data-driven solutions bring predictive insight to pricing, fraud, and risk, improving loss ratios and business performance.
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Storage Optimization
Chart a course for AI driven storage optimization and preparations -
Value Testing
Deep dive into hypothesis-driven AI, data and business testing to understand value and feasibility
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ROI Roadmapping
Create the business case and identify ROI with use case strategies and roadmaps
Modernize Payments. Unlock Growth.
Insurance is a business of money movement, from premiums and commissions to claims and disbursements. Yet many insurers still rely on fragmented payment systems that create friction, increase operational complexity, and limit visibility. Together with Stripe, we help insurers transform payments into a unified, strategic capability that improves conversion, accelerates collections, and strengthens customer trust.
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Unified Payments
End-to-end payments architecture built on Stripe -
Connected Ecosystems
Seamless integration across policy, claims, ERP, CRM, and cloud platforms
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Real-Time Control
Visibility, fraud controls, and simplified financial operations
Run Smarter. Respond Faster.
Manual workflows, disconnected systems, and limited operational visibility slow insurers down when speed and responsiveness matter most. Together with ServiceNow, we help insurers orchestrate workflows across IT, operations, claims, and customer service, improving efficiency, reducing manual effort, and enabling intelligent, AI-powered operations.
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Unified Workflows
Connected ITSM, ITOM, ITAM, and customer service operations -
AI Automation
Intelligent orchestration that reduces incidents and manual effort
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Operational Visibility
CMDB, observability, and real-time analytics for governance and control
Extend What’s Possible
Beyond core insurance transformation, our AI, cloud, data, and connected solutions help insurers improve efficiency, strengthen governance, unlock insight, and scale innovation confidently.
Engineering Trust: Markerstudy Builds Partnerships That Work
Strong collaboration with this leading UK insurance service provider supports aggressive growth.
Simplyhealth Balances Purpose with Technology
Digitally transforming Health Insurance with cloud, compute excellence, and automation.
Swiss Re and Hitachi Europe Partnership Offers AI Industry First
AI-powered insurance reduces risk and disruption across transport and manufacturing. A new era of digital risk coverage.
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Insights
Insights
Insights
How We Work
How We Work with Insurers
We partner with insurers through advisory, implementation, and managed services to modernize platforms and unlock future-ready capabilities.
Hitachi Digital Services combines global Banking & Insurance expertise, engineering excellence, and deep regulatory knowledge to help insurers modernize with confidence.
- Driving operational efficiency at scale
- Embedding AI into core insurance processes
- Accelerating time to value for our clients
- Enabling end-to-end process orchestration
- Helping insurers unlock real economic value, faster
- Hitachi Digital Services recognized as a Leader in the latest SPARK Matrixâ„¢ for Insurance Digital Transformation Services by QKS Group. Read more
Partners
Our partner ecosystem brings proven platforms, technologies, insurtechs, compliance tools, and cloud expertise to accelerate transformation.
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