Turning Critical
Infrastructure Insights
into Actions

Powered by ServiceNow + Hitachi

An AI-powered solution for mission-critical infrastructure monitoring

Critical infrastructure operators across Energy, Utilities, and Manufacturing industries are under growing pressure to maintain safety, availability, reliability, and performance, while managing aging assets, shrinking workforces, and increasing operational demands. The focus has shifted from reactive upkeep to proactive optimization, and leaders are asking:

  • How do we leverage smart technologies and data-driven insights to maintain performance, minimize downtime, and extend asset life?
  • How do we increase inspection frequency with fewer resources?
  • How do we reduce costs while improving performance?
  • How do we keep infrastructure secure and resilient?
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Turning CriticalInfrastructure Insights into Actions
Meet Hitachi Intelligent Infrastructure Monitoring: Always-On Intelligence for Critical Infrastructure
The Solution

Meet Hitachi Intelligent Infrastructure Monitoring: Always-On Intelligence for Critical Infrastructure

Hitachi Intelligent Infrastructure Monitoring (HIIM) helps customers achieve continuous asset monitoring and smarter decision-making through an AI-enabled, manufacturer-agnostic platform. By combining video, thermal imaging, IoT sensors, and advanced analytics, the proven solution provides real-time visibility into infrastructure health so teams can act earlier and operate more efficiently.

HIIM supports HMAXβ„’ by Hitachi-a suite of next-generation solutions that brings the power of AI to social infrastructure. By harnessing vast data from physical and digital assets, integrating advanced AI, and applying Hitachi’s unmatched domain expertise, HMAX tackles the most complex social infrastructure challenges, maximizing outcomes and value for our clients and society.

Solution

ServiceNow Takes It Further: From Insights to Action at Scale

Hitachi delivers deep operational insights, which ServiceNow converts into enterprise action at scale. When integrated with the ServiceNow AI Platform, the solution moves beyond visibility-enabling organizations to act on insights instantly and at scale:

  • Turn real-time data into actionable insights.
  • Prioritize insights and respond faster.
  • Connect the industrial data estate with business operations and maintenance to accelerate resolution.
ServiceNow Takes It Further: From Insights to Action at Scale
Delivering Value Together Through a Strategic Partnership
DELIVERING VALUE

Delivering Value Together Through a Strategic Partnership

Together, ServiceNow and Hitachi Digital Services bring a differentiated end-to-end solution offering that combines AI-driven OT capabilities with enterprise workflow automation, enabling a more connected way of operating.

By bridging OT and IT workflows, field operations, and enterprise systems, organizations can turn real-time insights into coordinated, enterprise-wide actions.

Learn more about our partnership with ServiceNow

Our Experts Our Experts
Our Experts
Shashank Volety
Shashank Volety
Vice President, Industry Lead, CMT
LinkedIn
Intesh Singh
Intesh Singh
Global Head, Smart Spaces and Video Intelligence
LinkedIn
Manoj Jajoo
Manoj Jajoo
Vice President, Cloud and Data Engineering
LinkedIn
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Differentiating Value

Hitachi Digital Services announces partnership with ServiceNow Insights

Hitachi Digital Services announces partnership with ServiceNow

An AI-powered solution for mission-critical infrastructure monitoring

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AI-led. Operations grounded.
Why Hitachi Digital Services and ServiceNow

AI-led. Operations grounded.

Hitachi Intelligent Infrastructure Monitoring, combined with the ServiceNow AI Platform’s data and analytics capabilities, transforms real-time operations data into automated action

  • Deep operational technology (OT) domain knowledge
  • Physical AI and systems integration expertise
  • Connect operational data and enterprise workflows on the ServiceNow AI Platform to act on insights at scale

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Business Platforms | ServiceNow | Industries | Capabilities

FAQ

Hitachi Intelligent Infrastructure Monitoring is an AI-enabled solution that helps critical infrastructure operators monitor asset health in real time. It combines video, thermal imaging, IoT sensor data, and advanced analytics to provide continuous visibility across complex operational environments, enabling teams to identify issues earlier, make faster decisions, and improve safety, reliability, and performance.

Hitachi Intelligent Infrastructure Monitoring delivers operational insights from physical infrastructure, while the ServiceNow AI Platform helps convert those insights into coordinated enterprise action. Together, the solution connects operational data, analytics, and AI-driven workflows so teams can prioritize issues, accelerate resolution, and act at scale across field operations, maintenance, and enterprise systems.

AI-powered critical infrastructure monitoring is especially relevant for energy, utilities, manufacturing, and mobility organizations. These industries often manage aging assets, complex operating environments, workforce constraints, and high safety requirements. By using real-time monitoring and automated workflows, operators can improve inspection frequency, reduce downtime risk, and support more resilient infrastructure operations.

Mission-critical environments cannot rely on slow, manual, or reactive processes. Real-time infrastructure monitoring helps teams detect, prioritize, and respond to potential issues before they escalate into failures, downtime, or safety risks. By connecting operational data with enterprise workflows, organizations can move from fragmented visibility to faster, more coordinated decision-making.

The partnership combines Hitachi Digital Services’ operational technology domain expertise with ServiceNow’s enterprise workflow automation and AI capabilities. This helps bridge the gap between OT systems, field operations, IT teams, and business processes. The result is a more connected operating model that turns infrastructure insights into automated, enterprise-wide action.

Hitachi Intelligent Infrastructure Monitoring supports HMAX by Hitachi, a suite of next-generation solutions that applies AI to social infrastructure. By harnessing data from physical and digital assets, integrating advanced AI, and applying Hitachi’s domain expertise, HMAX helps organizations improve planning, prediction, prevention, and lifetime infrastructure management.