According to NelsonHall, the global cloud infrastructure management services market is currently ~$165 billion and projected to reach ~$224.2 billion by 2030. The growth is largely due to demand for AI-led agentic operations across hybrid and multi-cloud environments. Investment is also rising in sovereign-by-design infrastructure and scalable AI factories to support enterprise AI workloads across centralized, distributed and private environments.
In response, vendors are strengthening their intelligent infrastructure management, GPU-as-a-Service, and AI-driven sustainability services. Simultaneously, emerging capabilities include AI-powered managed services, autonomous operations, and AI-enabled site reliability engineering (SRE) – all while vendors evolve their internal operations, innovation strategies, and talent to meet changing customer needs.
NelsonHall’s report looked at 19 global service providers through the above lens. The report’s results help cloud IT services customers identify vendors able to provide immediate benefits and future requirement support when building or modernizing cloud infrastructure. In addition to general capabilities, the analysis assessed specific vendor capabilities in AI, cloud management and orchestration, Microsoft Azure, AWS, and GCP. The companies, including Hitachi Digital Services, that demonstrated high capability to deliver on all of the above criteria ranked as Leaders in the report’s Overall segment.
Hitachi Digital Services is a global systems integrator focused on IT/OT convergence, using digital technologies such as digital twins to support core industrial domains. Originally focused on manufacturing ERP, the company now operates in cloud, data, and industrial IoT, evolving its ERP business toward enterprise cloud and integrating systems across the IT/OT landscape with AI. NelsonHall recognizes Hitachi Digital Services’ ongoing investment in its full lifecycle approach to cloud infrastructure management, highlighting the following focus areas:
- Enterprise cloud: includes ERP, SOR and insights, and powers enterprise functionality and capability for a modern enterprise.
- Cloud engineering: helps clients with cloud strategy and vision, and decoupling complexity from hybrid cloud and the strategic roadmap; plus, the migration, modernization, transformation and operation of cloud services.
- Data and AI: unlocks data, data modernization, and value realization services.
- Industrial IoT: includes MES, PLM, SCADA, etc., and from an OT perspective, the visualization, implementation and management.
- Managed services and HARC: includes Hitachi Application Reliability Center (HARC), covering all aspects of reliability, resiliency, observability, security, and FinOps through a single dashboard.
Fundamentals such as strong IT/OT systems integration and DevOps, IP-led accelerators, strategic use of agentic and generative AI, and dedicated cloud and platform engineers collectively contribute to Hitachi Digital Services’ ranking. However, Hitachi Digital Services also offers customers the differentiating One Hitachi advantage – cross-Hitachi-Group domain expertise in markets with complex operational environments – and the HARC portfolio:
- HARC: the integrated delivery framework that runs the cloud infrastructure; includes reliability, resilience, performance and cost control.
- HARC Labs: the domain-specific engineering teams that build modern applications for customer-specific outcomes.
- HARC Agents: the library of pre-built and custom agentic AI systems that execute automation, decision-making and operations.
Hitachi Digital Services’ CTO Premkumar Balasubramanian commented, “As AI reshapes every aspect of the enterprise, organizations need more than modern infrastructure. They need the ability to translate business intent into trusted outcomes across applications, data, operations, and industrial systems. By combining AI-enabled engineering, intelligent operations, and deep IT/OT expertise, we help customers modernize and continuously evolve the mission-critical platforms that power their businesses. We are honored to be recognized by NelsonHall, which reinforces our commitment to delivering measurable business outcomes through AI across both digital and physical environments.”
To access the NelsonHall report, visit AI-enabled Could infrastructure Management Services 2026.
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